The situation began around 2 A.M. when a fire broke out in a
neighboring barangay. Fueled by strong sea winds, the flames
spread quickly, engulfing houses along the way until they
reached Jeann’s area. Despite the valiant efforts of first
responders, the fire raged on, affecting hundreds of families,
including Jeann’s before it was finally brought under control
after six grueling hours.
The fire consumed her family’s belongings and their
sari-sari store, their main source of income then, that provides
their everyday household expenses and covers her child’s school
needs.
With everything lost, Jeann and her family were starting
over once again. Fortunately, she is covered by Home Credit’s
Home Content Protection, Home Credit Philippines’ (HCPH) home
belongings protection that provides coverage for appliances,
electronics, furniture, and other belongings, bought via Home
Credit or not, in the event of robberies or natural disasters.
As a long-time customer of the leading consumer finance company,
Jeann filed a hassle-free claim through BPI MS, with the service
provider handling the coverage and releasing claim payment
within two weeks after she submitted requirements.
“Three or four days pagkatapos kaming masunugan, nag-email
ako sa BPI MS Claims. Mabilis silang nag-respond sa akin at
nagbigay ng requirements na kailangan kong ipasa para ma-avail
ang coverage, katulad ng claim forms, fire certification,
inventory of damaged appliances, barangay clearance, valid
identification card, at pictures ng damaged items at bahay. Two
weeks after kong maipasa ang requirements ay hindi ko inasahan
na matatanggap ko na agad ang PhP50,000 coverage,” Jeann
said.
(Three or four days after our house burned down, I emailed
BPI MS Claims. They quickly responded to me and provided the
requirements I needed to submit to avail the coverage, such as
claim forms, fire certification, inventory of damaged
appliances, barangay clearance, valid identification card, and
pictures of damaged items and the house. Two weeks after I
submitted all the requirements, I didn't expect to receive the
PhP50,000 coverage immediately.)
Upon receiving the coverage, Jeann felt relief and
gratitude, knowing they now had funds to kickstart rebuilding
what was lost in the fire. The money also helped them in sending
their son to college, especially as he is a graduating senior
high school student. In addition to covering their daily
expenses and their son’s schooling, she also allocated some of
the money to purchase items for their new sari-sari store, while
the remainder was set aside to repay their ongoing loans with
Home Credit.
“It is essential for Filipinos to know they have someone
they can rely on to assist in rebuilding their lives when
unexpected events arise. This is why we, at Home Credit, always
strive to provide innovative offerings to Filipinos to support
them in every situation, especially during tough times. We’re
thankful that our Home Content Protection has made a positive
impact on the lives of Filipinos like Jeann, offering them peace
of mind and hope,” Sheila Paul, Chief Marketing Officer of Home
Credit Philippines, shared.