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FAQ
Topics:
Lazada
Yes, you can. As long as the Lazada Wallet of your family or friend
is activated, then you can top-up their accounts.
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Once the amount has been topped up in the Lazada Wallet, the value
does not expire. So, if you ever change your mind that you don’t
need the top-up amount right now, please be assured that it will not
expire, so you can still use it for future Lazada purchases.
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Home Credit allows Qwarta customers to top up from P100 to P5000 per
transaction. Furthermore, Lazada puts a limit of P100,000 (including
refunds and rebate balances) per month for Lazada Wallet. For other
Lazada Wallet questions, please check out [Lazada
FAQs](https://www.lazada.com.ph/helpcenter/lazada-wallet-faq-12216.html?spm=a2o4l.helpcenter-search.article.1.201f72ebayfmFr).
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The amount will reflect in the nominated Lazada Wallet in real-time.
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Please do the following steps: 1. From the HC MobApp, there are two
ways to enter the Lazada Direct journey a. Tap the Lazada icon from
the dashboard; or b. Tap the Lazada card from the Special Offers
carousel 2. From the Denomination screen, enter the preferred amount
in the field provided a. Alternatively, customers can select a
denomination from one of the pre-identified amounts b. Customers can
top up between P100 and P5000 per transaction 3. Enter email address
or mobile number of the target Lazada account in the field provided
and press “Continue” 4. Review payment details and confirm 5. Enter
PIN for security purposes 6. View Receipt screen a. Fund will
reflect immediately in the nominated Lazada Wallet
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Only customers with active Qwarta are eligible to top up their
Lazada Wallet directly. Home Credit Card customers cannot use this
service.
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Lazada Direct Top-up is another way to top up your Lazada Wallet.
Customers can now indicate the specific amount that they want to top
up, and it will be sent directly to their nominated Lazada Wallets.
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1. Go to the Lazada Mobile App. 2. Tap the Wallet icon on the upper
right of the screen. 3. You will see the Lazada Wallet landing page.
4. a. If you see the “Cash in” button, then it means that your
Lazada Wallet has been activated. b. If you see the “Activate”
button, then it means that your Lazada Wallet has not been
activated. 5. If your account has not been activated, tap the
“Activate” button and verify your wallet via OTP.
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Sorry, but we cannot process any refund for this. Please make sure
that you have entered the correct mobile number or email address of
the Lazada Wallet you’re topping up by double-checking this detail
before confirming your payment on your next Lazada top-up
transaction. A pop-up dialogue box will appear to ensure your
nominated number or email is final.
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Lazada Gift Card is a digital product that customers can redeem to
top up their Lazada Wallet. Each card corresponds to a certain value
or denomination.
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The following denominations are available to customers: 100, 250,
500, 1000, 2000, 3000, 5000.
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Customers who have Qwarta and registered accounts in My Home Credit
Mobile App are eligible to purchase Lazada Gift Cards. Currently,
Home Credit Card is not an available payment option for Lazada Gift
Cards.
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Lazada Screens 1. Go to Lazada Mobile App 2. Click Lazada Loans 3.
Choose Home Credit Pay Home Credit Screens 4. Enter your Home Credit
Mobile App Credentials a. For Non-Home Credit Mobile App users, you
may download the My Home Credit App in Google Playstore b. New users
need to have their Qwarta activated. 5. Pick the Gift Card
Denomination 6. Simultaneously verify your identity by clicking the
Push Notification or dashboard banner in the My Home Credit Mobile
App 7. Review your payment and confirm 8. Enter your My Home Credit
Mobile App pin as confirmation 9. Review payment receipt, and copy
the 20-digit alphanumeric Gift Card code
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Requirement: Lazada Wallet is activated Otherwise, you won’t be able
to proceed with the top-up Redirection from My Home Credit Mobile
App to Lazada 1. After GC purchase, click the “Copy & Redeem Gift
Card” button from the Transaction Complete screen to go back to
Lazada Mobile app. 2. On the Redemption screen, paste the Gift Card
code in the field provided. 3. You will see a “Successfully
Redeemed” screen after redemption 4. The cashed-in amount will
reflect on your Lazada Wallet. Starting from Lazada Mobile App 1.
Open the Lazada Mobile App. 2. Go to Lazada Wallet and click the
“Gift Card” icon. 3. Enter the Gift Card code in the field provided.
4. You will see a “Successfully Redeemed” screen indicating that the
code is loaded successfully in your Lazada Wallet. 5. The cashed-in
amount will reflect on your Lazada Wallet.
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The Gift Card code will be reflected immediately in the Transaction
Complete screen on the My Home Credit Mobile App.
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The Gift Card code will be reflected immediately in the Transaction
Complete screen on the My Home Credit Mobile App.
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The Gift Card code will be shown in the receipt. The receipt is also
accessible in the My Home Credit Mobile App’s Inbox. Just look for
the Confirmation message that you received after your successful
payment, tap that message, then click the “View Receipt & Gift Card”
button to access your gift code.
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Vouchers are coupons that entitle the holders to a discount when
certain conditions are met. They are one-time use only. On the other
hand, Lazada Gift Cards are digital products that customers can
redeem to top up their Lazada Wallet. Each card corresponds to a
certain value or denomination. The value of the Gift Card will be
added to your Lazada Wallet. Once in your wallet, the Gift Card is
treated as cash. So, let’s say, you redeemed a 1000-peso Gift Card.
You’re allowed to spend 500 from it and use the remaining 500 to pay
for another transaction. However, keep in mind that you can only
redeem a Gift Card once. It’s only after redemption are you allowed
to spend the corresponding value in multiple transactions.
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You can pay for the Gift Card using your Qwarta account. Currently,
Qwarta is the only payment option available for Lazada Gift cards.
Home Credit card cannot be used for payment.
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Yes, you are allowed to share the Gift Card codes to others.
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The corresponding value cannot be converted to cash.
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Funds from Gift Cards are non-withdrawable.
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Gift Card codes do not expire.
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Once the amount has been topped up in the Lazada Wallet, the value
does not expire. So, if you ever change your mind that you don’t
need the cashed-in amount right now, please be assured that it will
not expire, so you can still use it for future Lazada purchases.
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You may reach out to Lazada Customer Service (Hotline: (02)
7795-8900) and ask for confirmation if your Lazada Wallet was indeed
topped up. Home Credit does not have access to Lazada accounts of
customers, so we cannot confirm if the top-up amount was indeed sent
to your Lazada Wallet. It is best to contact Lazada support for this
concern.
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