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Mobile App
Learn how to get control of your loans and finances with the My
Home Credit App
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FAQ
Topics:
GENERAL INQUIRY
All ABOUT SECURITY
APP SPECIFIC
The My Home Credit Mobile App is a quick and easy way to access your
Loan Details, Repay your Loans, Create Reminders of your Payment
Date and See how far along you are in your repayment journey. Not
only that, but the app also lets you be in control of your Home
Credit Card and get instant rewards just by being a My Home Credit
App user!
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My Home Credit App is your powerful and all-in-one gateway to the
best of Home Credit's products and services. Our teams are always
building the app to give you the experience that only a Home Credit
customer deserve. Currently these are the transactions that you can
do, but do note that this is just a short list of the things that
you can do and we have exciting products and services in the future
that we cant wait to introduce to you: - Access Loan Accounts to
view Amount Due, Due Date and Payment Schedule - View Statement
Details for Home Credit Card - Claim amazing rewards via our Smile
Rewards in partnership with merchants that is growing day by day -
Apply for other Home Credit products like Cash Loan (subject to
eligibility) - View and Purchase the latest gadgets via our
Marketplace that allows you to get the latest phones directly via
the App - Read our Tips and Stories section where our resident
insiders will help you out on how to better manage your finances and
other topics that you would love to read and share - Play Games, yes
games within the Mobile App, these are simple games to pass out time
but so much fun These are only some of the things that you can do,
discover more by downloading the app now.
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For the up to date and correct version of the app, only download the
My Home Credit App in the Google Play Store by searching for “My
Home Credit" App.
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You don’t even have to be a current Home Credit customer to download
and register for the My Home Credit Mobile App. Just go to Google
Play Store and search for the "My Home Credit" app and download the
app now. Registering is just 4 easy steps to enjoy all the benefits
of being a Home Credit Customer: 1. Tell us about yourself! We want
to know you more and ensure that you are this awesome person that
you are registering for. There is even an option to use your
Facebook, now that is easy! 2. Verify your mobile number. We will
send relevant messages to this number, we promise not to send SPAM
and only communicate offers that you will really want to get. 3.
Take a Selfie Photo! Smile for the camera! At Home Credit, we are
using the latest technologies to make verifying your identity
simple, seamless and hassle free, all you need to bring is your face
4. Set a PIN. Convenience is the key here. A one time set-up of PIN
secures your account and makes logging in more convenient for you.
No need to remember username and password!
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Using the My Home Credit App is absolutely free of charge. You will
not have to pay anything to get access to your loan accounts and to
get all these benefits of being a Home Credit customer!
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We value your security above all else and we ensure that your
information, especially your Loan Accounts are only accessible by
you and only by you. For this reason, you must be a registered My
Home Credit App customer for you to view your Loan Details.
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Taking that trip abroad but have to pay for your loan? No worries!
The My Home Credit App works as long as you have an internet
connection.
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For your Loan Acounts, you will see your statement of account on a
monthly basis. If you have a Home Credit Cards you will also see the
breakdown of your charges (if any)
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The My Home Credit App is built with the customer's security in
mind. The app has the below features to guarantee a safe and secure
experience: 1. Secure Registration by using latest technologies to
avoid fraud and identity theft 2. Two-factor authentication (OTP and
PIN) 3. Auto log out after an extended period of time For Home
Credit Card customers, they have the option to temporary block their
card if in case of possible theft to avoid unauthorised charges.
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As with any app and not only with My Home Credit App, please
download via the Google Play Store. Please ensure that the app name
is "My Home Credit Philippines" published by Home Credit
Philippines. For any app that is sideloaded or installed via Android
APK, we cannot guarantee the security and compatibility of these.
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If in case you forgot the PIN that you have set-up during the
reigstration process, resetting your PIN is super easy. You just tap
"Forgot PIN" in the My Home Credit Mobile App and then provide the
Mobile Number that you have used to register and your Birthday. We
will send a One-Time PIN (OTP) to that mobile number to ensure that
you are the owner of the mobile number and you should be good to go!
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We understand that accidents happen, and the last thing that we want
to do is to make retrieving your account difficult. When this
unfortunate situation arises, give us a call and our colleagues over
at the Customer Service department would be more than happy to
assist you.
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One thing that we want to really ensure is your account security. We
automatically log you out of your account after a period of
inactivity. This guarantees that no other person can access your
account if you left your My Home Credit App open for an extended
period of time.
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The My Home Credit App will be updated if the user chooses to, there
is no need to uninstall and reinstall if a new and updated version
becomes available.
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The My Home Credit App is currently available for Android users for
now.
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Yes, you may install the app to as much devices as you have and you
can use your credential to multiple devices
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Congratulations on getting a new phone, for this, you will need to
download the My Home Credit App again on your new device and log-in
using your Registered Mobile Number and PIN
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The My Home Credit App is supported from Android Version 9.21
onwards. Please update your android version to ensure compatibility.
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Yes, other registered users may log-in and use the My Home Credit
App. They can enter their registered mobile number and PIN and start
using the app. Just ensure that after each use, the user will
log-out of the app for the next user.
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For the latest release (9.21) we have release Marketplace, this new
feature allows you to shop within the Home Credit App for 0%
installments. We also added mini games and other app enhancements.
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We constantly update the app to ensure that you, our customers are
getting the latest features from us. Every update also improves upon
the experience of the app like stability and security enhancements.
These are all done to guarantee that the My Home Credit app that you
are using is even more safe and secure.
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We sometimes do maintenance to the app to make sure that the app is
performing well. We don’t want you to have a bad experience while
using the My Home Credit app.
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Here at Home Credit, we want to ensure that you will have access to
all the things that you need in relation to your loan. For our
Android app, we support versions Lollipop onwards. Additionally, if
you are encountering issues, you may use our Web Payment via our
website for your additional convenience.
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Please ensure that you are using the correct PIN. If you may have
forgotten your PIN, resetting is easy. Just tap "Forgot your PIN" in
the PIN Entry screen and provide your registered mobile number and
birthday.
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Your security will always be our priority. After a certain amount of
time, if we detect that you have not been using the App, we will
automatically log you out to prevent unauthorised use.
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