"Search Results" How can we help? Home Credit Philippines is here for you.

Protect your home valuables with our Appliance Protection Plan! Use your appliance and electronic items with confidence, and have it repaired or replaced for free in case it gets damaged, broken or starts malfunctioning. With Appliance Protection added to your Home Credit loan, you can enjoy peace of mind for up to 2 years for as low as ₱3 per day! Learn more here: https://www.homecredit.ph/apply/appliance-protection

It does not affect your coverage unless you miss your due date for over 90 days. After 90 days of no payment, your Protection Plan is automatically terminated.

Yes, you can still have your device repaired or replaced during the Extended Warranty period even after you have claimed the manufacturer’s warranty.

You can validate by referring to your Device Protection contract or by directly contacting your dedicated provider. You may check their contact details here: https://www.homecredit.ph/apply/device-protection

The perfect coverage for your gadgets! Your device is protected with a comprehensive plan in case it gets damaged, broken or starts malfunctioning – have it repaired or replaced for no extra cost. By adding the Device Protection Plan to your Home Credit installments, you can enjoy peace of mind for up to 2 years for as low as ₱3 per day! Learn more here: https://www.homecredit.ph/apply/device-protection

To avail Home Credit Protect for devices: 1. Look for Device Protection under Special Offers and tap ‘Buy Now’. 2. Click on ‘Manage Loans’ & choose the device you want to protect. 3. Click ‘More Options’ then select ‘Device Protection’. 4. Choose a plan and click ‘Buy Now’ 5. Enter referral code shared by your friend or Home Credit Sales Associate (optional). 6. Click ‘Continue’ & review the purchase details. 7. Click ‘Start Loan Application Process’. 8. Review your information then click Submit Application. You’ll receive notification while your application is being processed and once it is approved. 9. Once approved, review the loan details and sign the loan contact agreement using OTP that will be sent to your mobile number. 10. When you receive a notification to activate your Device Protection, open the message and tap Pay Now. 11. Choose to pay it via Bank Auto Debit Arrangement, Pay Online or Pay Over-the-Counter. 12. After paying, a notification will be sent that your device protection is now activated.

Your appliance can be repaired multiple times in a year. However, the overall repair cost should not exceed the value of your item.

No worries, you are covered by the manufacturer. Look for your item’s manufacturer warranty certificate or look up the contact information on the producer’s website (e.g. Condura service center, Samsung service center, etc.) and simply follow the guidelines provided by the manufacturer.

Any repair or replacement is free of charge and no participation fee shall be collected.

Yes, you have the option to cancel the coverage within fourteen (14) calendar days from your loan signed date by calling Home Credit Customer Service number (02) 7753 5711. The appliance protection fee will be removed from all monthly payments with no extra cost.

Your Appliance Protection Plan will not be affected. The coverage period stated in your contract stays the same.

It does not affect your coverage unless you miss your due date for over 90 days. After 90 days of no payment, your Protection Plan is automatically terminated.

Feel more comfortable at home with a coverage of up to ₱50,000 for your valuables. With our Home Content Protection Plan, your appliances, electronics, furniture, and other home belongings are covered against any natural disaster or robbery. Enjoy staying at home with confidence as long as your plan is active! Learn more here: https://www.homecredit.ph/apply/home-content-protection

No participation fee shall be collected.

Yes, you have the option to cancel the coverage within fourteen (14) calendar days from your loan signed date by calling Home Credit Customer Service number (02) 7753 5711. The Home Content Protection fee will be removed from all remaining monthly payments with no extra cost.

Your Home Content Protection Plan will not be affected. The coverage period stated in your contract stays the same.

It does not affect your coverage unless you miss your due date for over 90 days. After 90 days of no payment, your Home Content Protection Plan will be automatically terminated.

Your Device Protection Plan will not be affected. The coverage period stated in your contract stays the same.

Secure the protection you deserve in case of emergencies. Get help paying your installments or loan balance, provide financial assistance for your beneficiaries, and enjoy FREE unlimited online medical consultations whenever you need. Learn more here: https://www.homecredit.ph/apply/borrowers-protection

Unfortunately, you can ONLY avail Borrower Protection coverage at the same time upon applying for your loan.

It's best to choose a first-degree family member as your beneficiary for quicker processing. In special situations, you can select someone else, but you'll need to provide proof of your relationship when making a claim.

There is NO age requirement to qualify as a beneficiary.

Processing of your claim has absolutely NO FEES & CHARGES.

Once your claim is approved, the check payment will be prepared and sent by our partner provider. Keep your lines open as the courier may contact you to deliver it to your registered address.

The claim payout can ONLY be received by the Beneficiary. If the beneficiary can't be present, he/she can leave a signed letter with their ID copy for an authorized person, who also needs to show his/her ID.

Make your loan payments flexible to satisfy your needs with Loan Extra Care! Manage your dues with ease by choosing to repay your loan early, changing the due date, or taking payment holiday within your installment plan. Now, you can prevent missing deadlines and late fees because of emergencies. Learn more here: https://www.homecredit.ph/apply/loan-extra-care

These factors might affect your eligibility of the service: a. There are already two (2) approved Payment Holiday requests within 12 months. b. You did not meet the minimum payment requirement. c. Account is enrolled with other Loan Extra Care services d. Your loan status is not active or monthly due is not fully paid.

You have the option to cancel the coverage within fourteen (14) calendar days from the date of loan and/or sign date by calling the Home Credit Customer Service number (02) 7753 5711). The Loan Extra Care fee will be removed from all monthly payments of the customer with no extra costs. If you cancel Loan Extra Care beyond 14 days from the loan date by calling Home Credit Customer Service at (02) 7753 5711, the coverage fee will be taken off your next monthly payments, along with succeeding Loan Extra Care fees.

No, because there’s no processing fee.

Your coverage stays unaffected unless you miss your due date for over 90 days. After 90 days of no payment, your Loan Extra Care Protection Plan will be automatically terminated.