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Buy Load
Learn how to reload your prepaid number via Home Credit
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PURCHASES PREPAID
Buy Load is a new feature availabe in My Home Credit App that lets
you buy prepaid mobile loads, utility loads and other prepaid
products.
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All Home Credit customers with a registered account in My Home
Credit app can use the Buy Load feature provided they have a Home
Credit Card or Home Credit Qwarta
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You can purchase prepaid load by using your most updated version of
My Home Credit app and follow these easy steps: Step 1. Tap the Buy
Load icon on top of the screen Step 2. Select Mobile Load or Utility
Load then select telco brand Step 3. Choose the load variant you
want to purchase and enter the recepient's mobile number. You may
even go to your contact adress book to select a recipient from your
mobile phone. tap Confirm Payment. Step 4. The transaction complete
receipt will be available once purchase is successful.
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You must have the most updated version of My Home Credit App and
your Home Credit Card and Home Credit Qwarta must have sufficient
balance to pay for your purchase.
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You will see the transaction receipt and receive a push notification
right after the successful transaction. You may also check the
details of your transaction in My Credit Account or Qwarta dashboard
in My Home Credit app of whichever payment source you have used.
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There is no processing fee when you buy load in My Home Credit App
instead you'll get a 4% discount for every purchase transaction.
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Make sure that the recipient's number in the push notification
confirmation is correct. If the load you purchased is not received
within one hour and the amount was already taken out of your
account, send an to e-mail to info@homecredit.ph with a screenshot
of the transaction receipt or proof of purchase, transaction number,
and date and time of purchase.
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Your purchase may not go through if your Home Credit Card and Home
Credit Qwarta has insufficient balance.
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In case you are unable to Buy load or experience a technical issue,
you may try again making sure to enter the required details
correctly. Send an email to info@homecredit.ph with a screenshot of
the error if the error persists.
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If the mobile number you entered does not exist or is invalid, the
transaction will not push through. If the mobile number you entered
is active, that mobile number will receive the prepaid load and your
account will be charged for that request.
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